How should I enter my billing address?
Enter your first name, last name, address, city, state, zip code, and contact phone number.
Enter the billing information exactly as it appears on your credit card statement.

Can I order by phone?
Yes, call CHARD Customer Service at: 1-800-288-4545 to place your order.
Normal Business hours are:
Monday – Friday
8:00AM to 4:30PM (Central Standard Time)

What payment methods do you accept?
Visa®
(Credit Card or Debit Card)
Discover®
(Credit Card or Debit Card)
Mastercard®
(Credit Card or Debit Card)

What if I don’t have a credit card or don’t wish to use my card online?
Ordering with a credit or debit card is safe through our secure ordering page.
If you don’t have a credit or debit card or don’t wish to use your card online you can simply call:
CHARD Customer Service Dept. at 1-800-288-4545 and place your order with a Money Order (US Funds).

Can I ship an order to someone other than me?
Yes, You can ship an order to anyone you wish. The shipping charges and any taxes (if applicable) due will be calculated to the state the package is shipped.
When entering the order, UNcheck the box that states: Uncheck this box to ship your order to an address other than the billing address above.” Then put the name and address of person you wish to have package shipped to in the shipping information.

How do I make a change to my order?
You can modify your order as often as you like before you hit the confirm button.

In order to provide customers with the best possible service, once an order status has been moved to “processing” it may not be cancelled or changed. To cancel or change an order while still in “submitted” status, please call our Customer Service team. No refunds or exchanges after an order has been processed, with the exception of warranty claims (see policy).

“I went to your site and it shows order ‘complete’ but it has not been delivered yet.”
An email is sent indicating the order is “complete” once the product ships from our facility, this does not mean that it has been delivered to its final destination.

To track your shipment you may go to www.fedex.com or www.UPS.com and enter the tracking number of your order or call Customer Service Department at 1-800-288-4545 and we will be happy to track your shipment.

Where do I find my model and serial number?
The model & serial number should be located on the bottom or on the back of the unit.
Some models may have a four digit Date Code instead of a serial number.

Where can I purchase replacement parts?
You can purchase most replacement parts by calling our office at 1-800-288-4545 with the model number & serial number OR date code of your unit.
*Please note we cannot send or sell any type of internal parts as per insurance restrictions.*

What are the volts on CHARD appliances?
All of our appliances are rated for 120 volts/60Hz only. Any usage which involves operating on voltage other than 120V or using an adapter or converter will void the warranty and may cause the machine to malfunction.